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Published Tuesday & Thursday
Lena Sanchez - Editor
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Lena
928-636-9425
Thursday April 26, 2007
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Watch For A Natural Environmental Facts Sun., Wed, Friday
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Archives
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=> IN THIS ISSUE!
============================
<> Editors' Remarks
<>Motivational Thought!
<> Spotlight of the Day
<> Paid Ads Week/Month
<> Business Tip
<> Advertising Links
<> Business Coach of the Day
<> Change Your Life Information
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EDITORS' REMARKS
================
Greetings and thank you for being an
optin subscriber.
Advertising Options Click Here
It's back to Spring Fever weather again. How long it will
last is anybody's guess so I will simply enjoy it while I
can. Spring Fever is a strange thing for me as it spurs me
onto working out business goals. What motivates you to set
goals? We are only a week away from a new month and that
requires new goals for the upcoming month. If I don't set
them how will I know when I've succeeded in reaching them?
Back to work on that. Be sure and pick today's coaches info
and use what applies to your program.
Do what you must to be successful as
long as it's honest, something you enjoy and doesn't hurt
anyone.
Lena
Reminder:
Don't Pass On Misinformation. to others. Get the real scoop first at
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======================
MOTIVATIONAL THOUGHT
======================
"If your ship
doesn't come in, swim out to it."
~ Jonathan Winters
====================
SHOWCASE
SPOTLIGHT
=====================
$============================$
PAID WEEK/MONTH
SPOTLIGHTS
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Making decisions require a healthy brain and body! If you
don't have those two things you cannot work efficiently or
successfully.
Time To Get information on staying and/or getting healthy
Click Here
==========================
BUSINESS TIP
==========================
5 Steps To Handle Stressful Client
Interactions With Ease
By Athena Williams-Atwood
As a small business owner, I bet you occasionally find
yourself in stressful client interactions--you know
those conversations that seem to escalate with no
solution in sight. It's not always easy to be kind and
patient when someone is angry or upset. Working with
difficult clients can be stressful and even
overwhelming. They often have an unending list of
requests, demands and deadlines, and they expect you to
meet all of them.
I know you are committed to your clients, for they are
the reason you're bringing your product or service to
the world. With this in mind, if you can find new ways
to handle stressful interactions, you can create new
possibilities for your working relationships. In this
article you'll learn five steps to handle stressful
client interactions with ease, to transform difficult
situations into easeful ones. This will enable you to
create a successful, profitable business that makes a
real difference in the world.
1. Approach Each Client Situation in a "Charge Neutral"
Manner
In the process of dealing with a stressful client
interaction (whether on the phone or face-to-face),
quietly check in with yourself to see what it's causing
for you. If you're feeling anxious or defensive or
"revved up," it's helpful to become neutral quickly.
Take a few deep breaths and focus your attention on your
feet for a minute. This will shift your energy, disperse
some of the adrenaline, and reduce the stress in the
conversation so you can be more calm and productive
during the interaction.
2. Honor Your Client's Perspective
You know the saying, "The Customer Is Always Right"?
It's quite true. Even if you don't always agree with
your client, it's important to respect their perspective
and needs. Set aside your own opinions and requirements.
Allow yourself to honor your client by listening
intently to what they are saying, then tell them that
you've heard them and appreciate their concerns. By
doing this, you begin to re-establish trust and truly
honor the circumstances and problems they are
experiencing.
3. Be Curious About Your Clients and Their Issues
One of the best ways to build long-term success with a
client is to find out more about the issues they have
and what is making them upset. When you can step away
from your own feelings and your own way of doing things,
and instead stay curious about your clients, you can
better understand them and can better fulfill their
needs. Closely monitor your tone of voice and body
language during your interaction. Stay open and
inquisitive without fear or judgment. Doing slow, deep
breathing (in and out of your nose with your mouth
closed) allows you to slow down enough to get curious.
4. Ask Powerful, Clarifying Questions
During a stressful interaction with a client, it's a
good idea to ask them some specific open-ended questions
(in a charge-neutral fashion) to help you fully
understand their concerns. This will help defuse the
situation so that you can explore potential solutions to
the problem. Examples of such questions are "What one
thing would you like from me?" or "What is missing that
you're like to have included?" or "What questions do you
have about this?" These types of questions will allow
you to stay focused on them to resolve matters more
quickly.
5. Create a Clear Agreement About the Resolution and
Next Steps
Once you've fully understood the particular situation
and your client's concerns, it's helpful to suggest two
possible solutions to the problem (clients appreciate it
when they get to choose how a problem will get
resolved.) Once you agree on the solution, create a
clear agreement around it (with specific, measurable and
time-bound parameters) and also a clear set of next
steps to implement the solution. Confirm with the client
that it fits with their expectations.
It's absolutely essential that you can enter into a
stressful client situation in an easeful way. If you
have to step away from an interaction so that you can
get your own focus and calmness back, then take that
time. Simply trust that matters can be resolved in a
calm manner.
One of my clients did this when dealing with an angry
customer in his eco-printing business. He momentarily
changed his focus in the midst of a difficult
conversation. He took a few breaths and consciously
stayed very calm. He soon noticed that his customer
actually calmed down as well. They quickly reengaged and
came to a solution to the problem they were facing. By
approaching the situation in a charge-neutral manner and
tapping into his mind-body connection, my client was
able to get himself and his customer to create the
perfect result. With ease in mind, he brought a new
lightness to the situation, producing wonderful new
possibilities.
I wish you well as you begin to look for ways to handle
all your client interactions with ease. May you know
joy, may you know peace and may you work with ease.
Visit
www.WorkWithEase.com to receive your free audio
program entitled "7 Simple Strategies to End Work Stress
and Overwhelm with Confidence."
About The Author: As President of Work With Ease (http://www.WorkWithEase.com),
Athena has worked with over 300 start-up and small to
mid-sized businesses globally to increase productivity,
profitability and achieve a sense of ease at work. She
integrates practical business principles with mind-body
medicine.
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===========================
BUSINESS COACH OF THE DAY
===========================
The Importance Of Article
Directories
By Jeff Wend
If you are an internet marketer, or a regular internet user, you
have seen an increase in the amount of article directories on
the net lately. Article directories are a great place for
internet marketers to promote their sites, for bloggers to gain
free content, for webmasters to gain free content, and for
readers to learn from experts on virtually every topic
imaginable.
If you publish a website, you want it to rank high on search
engines for free traffic. One main part of the algorithm that
search engines use to deem the quality of a website is the
number of quality inbound links. Writing articles that are
relevant to the theme of your website with a link to your site
in the resource box is a great way to pick up inbound links.
These articles will be filled with keywords related to your site
so that when the search engine spiders scan through the article,
then find your link, makes the search engines like your site.
You can submit your website manually to hundreds, or even
thousands of directories if you are ambitious enough. Or you can
purchase an article submission tool. These take a lot of the
steps out of the submission process and saves you time as your
article is submitted to the list of article directories on the
software's list.
There also are a few bigger article directories, some free, some
paid, that will submit your article to hundreds of other article
directories automatically. This saves you even more time and is
a recommended way to disseminate your articles.
Many webmasters also pull articles either manually or through
RSS feeds for content on their websites or blogs from these
article directories. This is yet again another way to get more
eyes and more links to your site.
There are also a large number of people who go to article
directories for information on a specific topic. If they find
your article, odds are good that they will follow the link to
your website in the resource box.
If operate a blog, article directories are a terrific way to
make your blog run on autopilot. You can go to article
directories and set up your blog to take RSS feeds from the
directories that will publish articles relevant to the theme of
your blog to your blog automatically which gives you fresh
content for your readers. This saves you the time and effort of
righting post after post on your blog.
If you publish a website, article directories are a great way to
pull relevant content for your website. Search engines like to
see quality content with keywords that relate to your website
and when you pull these articles you are really doing your
website a favor by giving the search engine spiders more to look
at.
People who write articles for article directories can bee looked
at as an expert on a topic. Everyone is an expert on something
and if you have publish a website and write articles about it,
odds are good that you are an expert on that topic or else you
would have lost interest in the project.
There are a great number of people out there who want to read
your expert opinion on a topic. People grow wary of opinions
from newspaper or other editorials and articles from article
directories is a great way to get a fresh opinion or to learn
details about a topic. There are literally articles on almost
every topic imaginable so if you want to learn anything from a
book or product review, relationship or financial advice, or
even how to guides, article directories provide an excellent
resource for this kind of information written by experts on the
topic.
So if you want to promote your website, article directories are
clearly a valuable tool for you to use. If you publish a blog or
a website, article directories provide quality content that can
be static or streaming in a RSS feed. Or if you are someone who
is looking to learn more on a particular topic, you now see how
important these article directories truly are and you can see
when it comes to these directories, the more the merrier. So
what are you waiting for, get out there and discover what an
article directory has to offer you today!
About The Author: The author publishes the On The Net News (http://www.onthenetnews.com)article
directory and Motivation Highway (http://www.motivationhighway.com)
marketing site.
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