Your Home Business Coach Ezine 


Lena Sanchez

Editor & Publisher

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"Your Home Business Coaching Ezine
Published Tuesday & Thursday
Lena Sanchez - Editor
Click Here To Email Lena 
928-636-9425
Thursday  September 28
, 2006

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Watch For A Natural Environmental Facts Sun., Wed, Friday with  Monday's Ask Lena Health Q & A!


This Ezine is available by subscription only. Your Home Business Coach does not make its list available to third parties. All subscribe and unsubscribe information can be found at the end of this issue. The Mission of this Ezine is to help you grow in business and in health!  Archives



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=> IN THIS ISSUE!
============================

<> Editors' Remarks
<>Motivational Thought!
<> Spotlight of the Day
<> Paid Ads Week/Month
<> Business Tip
<> Advertising Links
<> Business Coach of the Day
<> Change Your Life Information

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EDITORS' REMARKS
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Greetings and thank you for being an optin subscriber

As things settle back to a bit more normal I marvel at the ability to weather glitches in my home business. Are you able to utilize a home business? If not it may be because you don't have the information to make it possible. The goal of "Your Home Business Coach" ezine is to give you that information with the opportunity to learn those who are in the trenches and making it work for them while passing on that information making it possible for you to prosper from their mentoring.

Do what you must to be successful as long as it's honest, something you enjoy and doesn't hurt anyone.
 
Lena


Reminder:

Don't Pass On Misinformation. to others. 
Get the real scoop first at http://hoaxbusters.ciac.org/HBHoaxCategories.html 

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MOTIVATIONAL THOUGHT
======================

Credibility

It is amazing how much faster people will buy if they realize they've heard your name before.  In marketing, familiarity breeds credibility.


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BUSINESS TIP
==========================

Effective Email

Before the advent of email most of us, other than sending out cards for special occasions, would write very few letters. If we did write a letter, it was carefully prepared, and considerable thought went into it. Today, with computer access available to most people, we have tremendously increased our amount of written communication, and sometimes fall into a rut. There are seven words that will serve as our guide and help us to communicate more effectively.

Perhaps the first word to consider is "Brevity" - we receive and respond to more mail each day, than we would in a year before the advent of the Internet. As we became experienced with email, we found certain shortcuts that we would never use in "pen and ink" communications. Many people simply copy the entire note to which they are responding, and make their comments. Others might lift a pertinent paragraph and respond. This is acceptable practice. Let's face it - unless you are socializing with a friend, if someone asks a question, they want an answer, and don't really care if you had rain last night. But, you can be too brief in your replies. I get email all the time, and don't have a clue as to what they're talking about.

Negativity is probably next on the list. Some people write with a negative style, and while they are truly not being critical, their wording comes across that way. If you are making a suggestion to someone, or reporting a problem, if you expect positive results, be sure to couch your note in positive terms.

Patience - I had a person write me 4 times in one day about a perceived problem. Now, most of us are not sitting at the computer 24 hours a day just waiting to receive email. A person must be given ample time to respond. This may take a day or so, or even longer. When I didn't "immediately" respond, the notes got nastier and nastier. If you act this way, you may be simply written off as a "crank" or a "pain in the neck", and never get an answer. Patience pays - and if you do send a reminder, be civil.

Audience - since the web is truly world wide, remember that you may be speaking with a person limited in your primary language. While you don't want to appear condescending, your email should be written in short, concise sentences that are easy to understand. Words that have several meanings such as wound, produce or refuse should be avoided.

Morality is always a big issue. What may be acceptable to one person may not be to another. Never use language that is even border line. Many people think that if someone uses words that are not acceptable in "polite" society, you might not know how to express yourself any other way, and be considered ignorant. Never use a "double entendre". We had a police chief of a neighboring town use the term "guido" in an internal memo to his staff. To many, the term "bennie" or "guido" simply means a summer resident. But this term was highly offensive to the Italian American community, and he quickly learned to choose his words more carefully.

Sarcasm - this is always a double-edged sword. While something may be said with the best of intentions, another may interpret it the wrong way. Your best bet is to avoid it. While on the subject, the use of humor has to be done very carefully. What may be extremely funny to you, could be extremely offensive to someone else.

Spam - most people get a number of emails every day, and much of it is unsolicited commercial email, which is immediately deleted. Always title your note so it doesn't blend in with all the other junk they receive. The spamsters are becoming more deceptive in this regard however, so you should probably try to give this a little extra attention. Be sure that the "From" field in your email contains your name or the name of your business - your email address may not be recognized by the recipient.

There are of course many other things, which should be avoided, such as spelling mistakes, punctuation errors, and the use of ALL CAPS, but these would not be considered one of the worst. Try to couch your communications so you are not guilty of making these basic mistakes. This is especially true if your email is going to multiple users. The anonymity of the web doesn't always allow us the luxury we enjoyed when all we wrote was with "pen and ink" and knew exactly who would be reading it.

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Did you know that subscribers to Bob Osgoodby's Free Ezine the "Tip of the Day" get a Free Ad for their Business at his Web Site? Great Business and Computer Tips - Monday. Wednesday. And Friday. Instructions on how to place an ad are in the Newsletter. Subscribe at:
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===========================
BUSINESS COACH OF THE DAY
===========================

MasterCard Inc. and Visa USA Inc. are clamping down on merchants that flout rules aimed at protecting card transactions from fraud.


Just recently, MasterCard has imposed fines on merchants that haven't met its requirements to keep transactions secure. Starting Saturday, Visa will take aim at the nation’s largest merchants with fines that start at $ 10, 000 a month and can rise to $ 100, 000 a month.

The fines are the latest effort by the credit- and debit-card industry to reduce financial exposure ­ and bad publicity ­ from a round of high-profile security breaches. Cardholders normally aren’t responsible for unauthorized purchases, but merchants and banks involved with fraudulent transactions ­ both at stores and online ­ can find themselves on the hook.

Visa and MasterCard don't fine the merchants directly. Instead, they levy fines against those that process the transactions on behalf of the merchants. Those entities commonly pass on the fines to their merchant customers. In addition to assessing penalties for failing to comply with the rules, Visa and MasterCard also issue separate fines if a noncompliant merchant has a security breach.

Neither Visa nor Master-Card would identify merchants that are violating the rules. But because Visa is homing in on the biggest merchants ­ those that ring up more than 6 million transactions a year ­ they likely include some household names. Visa counts 334 merchants in this category; as of Friday, 20 of them were in violation and could face fines if they don’t comply by the end of the month, according to the card association. These big merchants represent nearly 50 percent of Visa’s transactions each year.

Visa and MasterCard, which operate the massive card networks, have established comprehensive security rules for banks, merchants and other entities that store, process or transmit cardholder data. Among the rules: Merchants aren’t permitted to store data that is contained on a card’s magnetic strip, they must take precautions with people who have access to computer systems and they must restrict access to cardholder information.

Visa has found it difficult to meet its own deadlines. The card association’s debit-card processing arm was supposed to validate its security plan at the end of last year, but got final approval from an outside auditor last week. Some 84 percent of other Visa processors have validated their plans.

“Visa holds itself to the same high security standards as we hold merchants and other processors,” said Rosetta Jones, a spokesman for Visa. She acknowledged that the processing unit had been behind schedule for validation, but stressed that it had been complying with the other security standards.

MasterCard declined to discuss the amount of fines that have been levied, but indicated that the decision to impose financial penalties is taken as a last resort. “We are not levying fines for noncompliance. We are levying them for non-cooperation,” said Chris Thom, chief risk officer for the card network.

Although MasterCard has been issuing fines for more than a year, several industry members said that the levies seem to have accelerated recently and a series have been handed down this month. They estimate that fines have ranged between $ 5, 000 and $ 15, 000. MasterCard declined to comment.

“Visa and MasterCard are paying a lot more attention to this, and they should be,” said Robert Carr, chief executive of Heartland Payment Systems Inc., a company that processes transactions on behalf of small- and medium-size merchants.

The security rules are particularly daunting for small merchants, who might not be sophisticated about security issues or don’t want to spend the money necessary for crucial upgrades to their computer systems. For now, Visa is concentrating its efforts on levying fines for noncompliance by the largest merchants. It expects to tackle the issue as it relates to some smaller merchants beginning next year.

Security has become a top issue in the card industry amid mounting concerns about identity theft. Earlier this year, Citigroup Inc., the nation’s largest bank as measured by market value and assets, reissued thousands of MasterCard-branded debit and credit cards after it flagged several hundred fraudulent cash withdrawals at automated teller machines in Britain, Russia and Canada.

Last year some 40 million cards became vulnerable to possible fraud when CardSystems Solutions Inc., a small company that processed transactions for merchants, acknowledged that it had stored customer data in violation of card-industry rules. Retailers also have reported data breaches.

Even Visa isn’t impervious. A breach was reported at one of the company’s on-site cafeterias last year when someone hacked into the server of the vendor that managed the facility. It was determined that the vendor wasn’t complying with Visa rules.


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