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"Your Home Business Coaching Ezine"
Published Tuesday & Thursday
Lena Sanchez - Editor
Click Here To Email
Lena
928-636-9425
Thursday September 28, 2006
````````````````````````````````````````````````````
Watch For A Natural Environmental Facts Sun., Wed, Friday
with Monday's Ask Lena Health Q &
A!
This Ezine is available by subscription only. Your
Home Business Coach does not make its list available to
third parties. All subscribe and unsubscribe information
can be found at the end of this issue. The Mission of this
Ezine is to help you grow in business and in health!
Archives
============================
=> IN THIS ISSUE!
============================
<> Editors' Remarks
<>Motivational Thought!
<> Spotlight of the Day
<> Paid Ads Week/Month
<> Business Tip
<> Advertising Links
<> Business Coach of the Day
<> Change Your Life Information
================
EDITORS' REMARKS
================
Greetings and thank you for being an
optin subscriber.
As things settle
back to a bit more normal I marvel at the ability to weather
glitches in my home business. Are you able to utilize a home
business? If not it may be because you don't have the
information to make it possible. The goal of "Your Home
Business Coach" ezine is to give you that information with
the opportunity to learn those who are in the trenches and
making it work for them while passing on that information
making it
possible for you to prosper from their
mentoring.
Do what you must to be successful as
long as it's honest, something you enjoy and doesn't hurt
anyone.
Lena
Reminder:
Don't Pass On Misinformation. to others.
Get the real scoop first at
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Does a website sound too weird to be true?
Find out if it is
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======================
MOTIVATIONAL THOUGHT
======================
Credibility
It is amazing how much faster people will buy if they
realize they've heard your name before. In marketing,
familiarity breeds credibility.
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==========================
BUSINESS TIP
==========================
Effective
Email
Before the advent of email most of us, other than
sending out cards for special occasions, would write
very few letters. If we did write a letter, it was
carefully prepared, and considerable thought went into
it. Today, with computer access available to most
people, we have tremendously increased our amount of
written communication, and sometimes fall into a rut.
There are seven words that will serve as our guide and
help us to communicate more effectively.
Perhaps the first word to consider is "Brevity" - we
receive and respond to more mail each day, than we would
in a year before the advent of the Internet. As we
became experienced with email, we found certain
shortcuts that we would never use in "pen and ink"
communications. Many people simply copy the entire note
to which they are responding, and make their comments.
Others might lift a pertinent paragraph and respond.
This is acceptable practice. Let's face it - unless you
are socializing with a friend, if someone asks a
question, they want an answer, and don't really care if
you had rain last night. But, you can be too brief in
your replies. I get email all the time, and don't have a
clue as to what they're talking about.
Negativity is probably next on the list. Some people
write with a negative style, and while they are truly
not being critical, their wording comes across that way.
If you are making a suggestion to someone, or reporting
a problem, if you expect positive results, be sure to
couch your note in positive terms.
Patience - I had a person write me 4 times in one day
about a perceived problem. Now, most of us are not
sitting at the computer 24 hours a day just waiting to
receive email. A person must be given ample time to
respond. This may take a day or so, or even longer. When
I didn't "immediately" respond, the notes got nastier
and nastier. If you act this way, you may be simply
written off as a "crank" or a "pain in the neck", and
never get an answer. Patience pays - and if you do send
a reminder, be civil.
Audience - since the web is truly world wide, remember
that you may be speaking with a person limited in your
primary language. While you don't want to appear
condescending, your email should be written in short,
concise sentences that are easy to understand. Words
that have several meanings such as wound, produce or
refuse should be avoided.
Morality is always a big issue. What may be acceptable
to one person may not be to another. Never use language
that is even border line. Many people think that if
someone uses words that are not acceptable in "polite"
society, you might not know how to express yourself any
other way, and be considered ignorant. Never use a
"double entendre". We had a police chief of a
neighboring town use the term "guido" in an internal
memo to his staff. To many, the term "bennie" or "guido"
simply means a summer resident. But this term was highly
offensive to the Italian American community, and he
quickly learned to choose his words more carefully.
Sarcasm - this is always a double-edged sword. While
something may be said with the best of intentions,
another may interpret it the wrong way. Your best bet is
to avoid it. While on the subject, the use of humor has
to be done very carefully. What may be extremely funny
to you, could be extremely offensive to someone else.
Spam - most people get a number of emails every day, and
much of it is unsolicited commercial email, which is
immediately deleted. Always title your note so it
doesn't blend in with all the other junk they receive.
The spamsters are becoming more deceptive in this regard
however, so you should probably try to give this a
little extra attention. Be sure that the "From" field in
your email contains your name or the name of your
business - your email address may not be recognized by
the recipient.
There are of course many other things, which should be
avoided, such as spelling mistakes, punctuation errors,
and the use of ALL CAPS, but these would not be
considered one of the worst. Try to couch your
communications so you are not guilty of making these
basic mistakes. This is especially true if your email is
going to multiple users. The anonymity of the web
doesn't always allow us the luxury we enjoyed when all
we wrote was with "pen and ink" and knew exactly who
would be reading it.
-----
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===========================
BUSINESS COACH OF THE DAY
===========================
MasterCard Inc. and
Visa USA Inc. are clamping down on merchants that flout
rules aimed at protecting card transactions from fraud.
Just recently, MasterCard has imposed fines on merchants
that haven't met its requirements to keep transactions
secure. Starting Saturday, Visa will take aim at the
nation’s largest merchants with fines that start at $ 10,
000 a month and can rise to $ 100, 000 a month.
The fines are the latest effort by the credit- and
debit-card industry to reduce financial exposure and bad
publicity from a round of high-profile security breaches.
Cardholders normally aren’t responsible for unauthorized
purchases, but merchants and banks involved with fraudulent
transactions both at stores and online can find
themselves on the hook.
Visa and MasterCard don't fine the merchants directly.
Instead, they levy fines against those that process the
transactions on behalf of the merchants. Those entities
commonly pass on the fines to their merchant customers. In
addition to assessing penalties for failing to comply with
the rules, Visa and MasterCard also issue separate fines if
a noncompliant merchant has a security breach.
Neither Visa nor Master-Card would identify merchants that
are violating the rules. But because Visa is homing in on
the biggest merchants those that ring up more than 6
million transactions a year they likely include some
household names. Visa counts 334 merchants in this category;
as of Friday, 20 of them were in violation and could face
fines if they don’t comply by the end of the month,
according to the card association. These big merchants
represent nearly 50 percent of Visa’s transactions each
year.
Visa and MasterCard, which operate the massive card
networks, have established comprehensive security rules for
banks, merchants and other entities that store, process or
transmit cardholder data. Among the rules: Merchants aren’t
permitted to store data that is contained on a card’s
magnetic strip, they must take precautions with people who
have access to computer systems and they must restrict
access to cardholder information.
Visa has found it difficult to meet its own deadlines. The
card association’s debit-card processing arm was supposed to
validate its security plan at the end of last year, but got
final approval from an outside auditor last week. Some 84
percent of other Visa processors have validated their plans.
“Visa holds itself to the same high security standards as we
hold merchants and other processors,” said Rosetta Jones, a
spokesman for Visa. She acknowledged that the processing
unit had been behind schedule for validation, but stressed
that it had been complying with the other security
standards.
MasterCard declined to discuss the amount of fines that have
been levied, but indicated that the decision to impose
financial penalties is taken as a last resort. “We are not
levying fines for noncompliance. We are levying them for
non-cooperation,” said Chris Thom, chief risk officer for
the card network.
Although MasterCard has been issuing fines for more than a
year, several industry members said that the levies seem to
have accelerated recently and a series have been handed down
this month. They estimate that fines have ranged between $
5, 000 and $ 15, 000. MasterCard declined to comment.
“Visa and MasterCard are paying a lot more attention to
this, and they should be,” said Robert Carr, chief executive
of Heartland Payment Systems Inc., a company that processes
transactions on behalf of small- and medium-size merchants.
The security rules are particularly daunting for small
merchants, who might not be sophisticated about security
issues or don’t want to spend the money necessary for
crucial upgrades to their computer systems. For now, Visa is
concentrating its efforts on levying fines for noncompliance
by the largest merchants. It expects to tackle the issue as
it relates to some smaller merchants beginning next year.
Security has become a top issue in the card industry amid
mounting concerns about identity theft. Earlier this year,
Citigroup Inc., the nation’s largest bank as measured by
market value and assets, reissued thousands of
MasterCard-branded debit and credit cards after it flagged
several hundred fraudulent cash withdrawals at automated
teller machines in Britain, Russia and Canada.
Last year some 40 million cards became vulnerable to
possible fraud when CardSystems Solutions Inc., a small
company that processed transactions for merchants,
acknowledged that it had stored customer data in violation
of card-industry rules. Retailers also have reported data
breaches.
Even Visa isn’t impervious. A breach was reported at one of
the company’s on-site cafeterias last year when someone
hacked into the server of the vendor that managed the
facility. It was determined that the vendor wasn’t complying
with Visa rules.
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